Terms and Conditions
1. Scope of validity These general terms and conditions (GTC) apply to all business relationships between Rising AG and its customers. They are valid for the online shop as well as for all written and verbal offers and for all orders placed and accepted. Viewing our website is non-binding and does not establish a legal relationship. The GTC can be adjusted by Rising AG at any time. The latest version is published on the website and applies to all future orders.
2. Orders Orders are binding. Subsequent changes or cancellations are only possible with the consent of Rising AG. Rising AG reserves the right to request advance payments or to reject orders at any time. By placing an order, you accept our terms and conditions and confirm that the information provided is true. In particular, you confirm that you are at least 18 years old at the time of ordering. If false information provided by the buyer leads to damages for the seller, this damage will be passed on to the buyer. The benefits and risks of the purchased item are transferred to the buyer at the time the goods are taken over by the buyer.
3. Health warning The buyer confirms that he is aware of the risks and consequences of tobacco consumption. The buyer is aware of the health warnings of the Federal Office of Public Health (FOPH) regarding tobacco consumption. Rising AG expressly rejects any responsibility and liability for damage to the buyer's health.
4. Prices All prices are stated in Swiss francs (CHF). Prices can be changed at any time. For ongoing contracts, the agreed prices apply. All prices include statutory VAT, unless otherwise stated. The prices listed and the detailed product descriptions are without guarantee.
5. Payment Payment for the ordered items can be made in advance, via TWINT or PayPal. In the event of late payment, Rising AG reserves the right to charge reminder fees and interest on arrears.
6. Shipping Postage and shipping costs within Switzerland:
- Up to 2 kg: CHF 10.50
- Up to 10 kg: CHF 13.50
- Up to 30 kg: CHF 22.50
Orders to countries abroad, except Liechtenstein, are not possible. Orders received before 2:00 p.m. will be processed the same day and usually delivered within 2-3 working days.
7. Damage to the goods If the goods are delivered damaged or incomplete, this must be reported in writing within 48 hours of receipt of the goods. Later complaints cannot be considered.
8. Right of return The buyer has the right to return the ordered goods (except for individual cigars or cigars that are openly packaged) within 7 days of the invoice date by registered mail with justification. The right of return only applies if the ordered items are unused, unopened and in their original packaging and in perfect condition. Returns are at the buyer's expense. Returns must be sent with sufficient postage. Returns sent freight collect will not be accepted. The right of return does not apply to opened or partially consumed goods for hygiene reasons.
9. Retention of title The goods remain the property of Rising AG until full payment has been made. The buyer is not entitled to resell or pledge the goods until full payment has been made.
10. Place of jurisdiction and applicable law Swiss law applies exclusively to all deliveries within Switzerland and abroad. The exclusive place of jurisdiction is Bern, unless mandatory legal provisions conflict with this.
11. Contact Rising AG
Talgut-Zentrum 15
3063 Ittigen
Switzerland
Phone: +41 31 910 55 11
Website: www.risingcigar.ch
E-Mail: info@risingcigar.ch
Status: February 2025